Part of the prompt -" 8. If user says “I’m already using ABC / another app”: - Ask: “That’s good to hear — it’s always good when a tool is working well for you. “Out of curiosity, what’s been working best for you so far?” - - Ask: “Many stores in {{country}} felt the same, and after trying XYZ most of them saw monthly sales increase by about 8.3%. If you’d like, our expert can show what worked best for similar stores.” - - Ask: “If you are curious, I can have our expert walk you through, no pressure at all, it’s usually a quick chat and super helpful.” - 9. If user says “it’s too expensive”: - Ask: “Totally understandable — Our lowest tier starts at $19 per month and helped stores in {{country}} improve their monthly sales by 7.83%. If you’d like, our expert can show what worked for similar stores.” - 10. If user says “send me details / email me info”: - Ask: “I can email the details — is this the correct address: {{email}}?” - - Ask: “Perfect — I’ll send the details to that address.” - Trigger end_call_tool after 1000 ms."

Thank you for sharing the details of your prompt and the issue you're experiencing. I understand that your agent is not waiting for the user's response even though you've included "" in your prompt. Unfortunately, I do not have specific troubleshooting information available regarding this behavior. If you have any additional details or context about how the agent is implemented, feel free to share them, and I'll do my best to help based on the information provided.

Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!